Sustainable High-Quality Healthcare in Alberta, especially in Addictions and Mental Health, Needs Better Relations Between Frontline Healthcare Providers and Healthcare Management
October 9, 2018
Honourable Sarah Hoffman, Deputy Premier, Minister of Health:
The Alberta Mental Health Advocacy Coalition (AMHAC) includes concerned people of various backgrounds whose Vision Statement is to participate in the transformation of the healthcare system, particularly in the area of Addictions and Mental Health, to one that is more accessible, appropriate, equitable, effective, empowering and sustainable for patients, their families, the public and care providers.
We recognize the challenges of dealing with problems that one inherited and applaud the government’s efforts to be fiscally responsible in a challenging economic time.
Yet, we are concerned that the ongoing problematic relations between health management/leadership and frontline care providers continues to undermine quality of care, patient safety, and responsible stewardship of public resources.
We recognize that to improve public Addictions and Mental Health services, there needs to be improved accountability of healthcare managers and better relations between frontline healthcare providers and healthcare management.
It matters little if patients find frontline healthcare providers whose integrity and judgement they trust, if those healthcare providers work within organization(s) where managers undermine the frontline healthcare providers. Without the support and resources of a larger healthcare organization/healthcare system, individual care providers are not able to provide adequate care for the most sick, high-risk, and or complex patients.
- Healthcare managers held accountable for health outcomes, not solely cost outcomes.
- Effective conflict resolution process between frontline healthcare providers, healthcare management, Union representative (if Union members involved) with Patient Advocate(s) present, and binding arbitration.
- Consequences for healthcare managers/leaders involved in ‘ambush management’- lack of any or adequate notice to front-line workers of critical changes affecting ability to meet their care responsibilities. Frontline care providers need to be included in decisions and determinations of timelines.
- Ensuring that Physician Leaders in public Addiction and Mental Health (AMH) services support psychotherapeutic treatments as well as psychotropic drug treatments.
- Additional measures to safeguard health professionals who speak about concerns and or advocate.
Thank you for your attention.
Person(s) committed to sustainable high-quality healthcare in Alberta.
If in support of sustainable quality healthcare, please forward this email to the Health Minister and your MLA.
The Alberta Health Minister’s email is firstname.lastname@example.org.
One can find your local Member of the Legislative Assembly (MLA) at https://www.assembly.ab.ca/lao/mla/mla_help.htm.
If would like more information, or have questions or concerns regarding this Advocacy, please contact me at tammy_hugie @yahoo.ca.
Tammy Hugie MD, Psychiatry
Director of Advocacy, Alberta Mental Health Advocacy Coalition (AMHAC)
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